Information Technology


 

We are excited to announce that the Information Technology Center (ITC), which provides IT service to the departments of Biological Chemistry, Neurobiology, Neurology, Pharmacology and Radiation Oncology Research, will join the David Geffen School of Medicine IT office (DGIT), effective July 1, 2016. DGIT provides IT services and leadership for DGSOM under the direction of the Chief Information Officer, Ben Nathan. Read more >>

What kind of support do I receive from the ITC?

The ITC is committed to supporting faculty and staff within the clustered departments and making sure that your technology works when and how you want it to. To support this goal, the ITC currently offers two service levels that all hardware/software could fall into based on a defined list of standards:

Full Support
A resolution to your issue is guaranteed for hardware/software that falls into this category. Devices that receive full support are within a manufacturer’s standard (or extended) warranty and were typically purchased through the standard procurement processes. Additionally, these are devices and programs that the ITC has the appropriate skill sets, knowledge, and resources to support.
Best Effort Support
All requests that do not receive full support will receive the ITC’s Best Effort Support. These are instances where the ITC may not be capable of guaranteeing a resolution (e.g., needed software updates are no longer being released), but will provide its best effort in trying to identify a solution and/or work around.

Eileen Lu
IT Director
Department of Neurology
DGSOM IT Center
 

Computer and Server Support


 

The Information Technology office provides general desktop support to faculty, trainees and staff throughout the ITC departments.

Services

  • Desktop Support
  • Network Security
  •  Departmental Server Management
  • Audio/Visual
  • File Services
  • Hardware Disposal
  • General IT Consultation

Supported Platforms

  • Macintosh
  • Windows
  • Linux
  • iOS
  • Android
 
 
Jose Alvarez
Service Desk Manager

Calvin Cliff
Programmer Analyst

Eddie Ramirez
Programmer Analyst

Alex Hoang
Programmer Analyst

Joseph Carlos
Programmer Analyst

Connie Kurtew
Programmer Analyst
Neurobiology

Josie Chua
Programmer Analyst
Pharmacology

Simon Meng
Programmer Analyst
Pharmacology

Anthony Palacios
Programmer Analyst
Biological Chemistry
 

Contact Information

  • (310) 794-9482 x49-ITC
  • B2-030 CHS

Web and Application Support


 

The Information Technology office also provides application development support to departmental administrative efforts as well as school wide initiatives.

 

Services

  •  Web Application Development
  •  Web Design Consultation
  •  Data Analysis
  •  
 
Zean Hee Choi
Programmer Analyst
 

Contact Information

  • (310) 794-6161
  •  B2-030 CHS

Staff